Privacy Policy – Primary Pathway Health PLLC
Effective Date: 02/01/2026
Primary Pathway Health PLLC (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws.
1. Information We Collect
We may collect personal and protected health information (PHI) from you when you schedule an appointment, complete intake forms, participate in telehealth visits, communicate via email, phone, or secure messaging, or submit info through our website.
This may include: Name, address, date of birth, and contact information; Insurance and billing information; Medical history, symptoms, diagnoses, medications, and treatment; Payment and financial information.
2. How We Use Your Information
We use your information to provide medical care and treatment, coordinate your healthcare, communicate about appointments, process payments, improve clinical services, and comply with regulatory requirements. We only disclose PHI as permitted by law.
3. HIPAA Compliance
Primary Pathway Health PLLC complies with all applicable HIPAA regulations. We implement administrative, technical, and physical safeguards including secure EHR systems, HIPAA-compliant telehealth platforms, encryption, and staff training.
4. Telehealth Privacy and Security
We provide telehealth services using secure, HIPAA-compliant technology. While we take reasonable steps to protect your info, no system can guarantee complete security. Patients are encouraged to use private, secure connections.
5. Sharing and Disclosure of Information
We may share your information items necessary to coordinate care, process insurance claims, or comply with legal obligations. We do not sell or rent your personal information. We may share limited info with trusted third-party providers required to follow HIPAA.
6. Your Rights Under HIPAA
You have the right to access and obtain copies of your medical records, request corrections, request restrictions on disclosures, and request confidential communications. To exercise these rights, please contact us using the information below.
7. Website, Cookies and Email
Our website uses cookies to analyze performance. Standard email and text may not be secure; by communicating via these channels you acknowledge the risks. We encourage the use of secure patient portals for sensitive information.
9. Data Security and Changes
We maintain reasonable safeguards to protect your information, but absolute security cannot be guaranteed. We reserve the right to update this Privacy Policy at any time, with updates posted directly to our website.
11. Contact Information
Primary Pathway Health PLLC
Bertine Jean Laurent, ARNP, FNP-BC
Email: Bertine@primarypathwayhealth.com
Phone: 321-399-2486
Website: www.primarypathwayhealth.com
You may also file a complaint with the U.S. Department of Health and Human Services if you believe your rights have been violated.