Telehealth involves electronic communication and secure video or audio platforms.
Confidentiality protections apply.
You agree to participate in telehealth and understand its limitations.

You understand that:

You must be located in a state where your provider is licensed.
You are responsible for providing accurate information.
Emergency care should be sought through 911 or the nearest emergency room.

By scheduling or attending a telehealth visit, you consent to telehealth services.

3. Website Terms and Conditions

Terms and Conditions – Primary Pathway Health PLLC
By using this website, you agree:

The content is for informational purposes only.
The website does not establish a provider-patient relationship.
Medical advice is only given during an official visit.
We are not liable for actions taken based on website content.
You agree to provide accurate information when scheduling.

We may update the website or terms at any time.

4. Cancellation + Refund Policy

Cancellation Policy
We require at least 24 hours’ notice to cancel or reschedule appointments.
Late cancellations or missed visits may result in a fee.

Refund Policy
Payments for completed services are non-refundable. Refunds for prepaid services may be considered on a case-by-case basis.

5. Cash Pay + Insurance Policy

Payment Policy
Primary Pathway Health PLLC accepts:

Cash-pay services
Selected insurance plans (if applicable)

Payment is due at the time of service.

Patients are responsible for:

Copays, deductibles, and uncovered services.
Providing accurate insurance information.

6. Patient Portal Disclaimer

Patient Portal and Messaging
The patient portal is intended for non-urgent communication.
Do not use the portal for emergencies.
Messages may take up to 48 business hours to be answered.
Call 911 for emergencies.

7. Emergency Disclaimer (Important for Telehealth)

Emergency Notice
Primary Pathway Health PLLC does not provide emergency services.
If you are experiencing a medical or mental health emergency, call 911 or go to the nearest emergency room.

8. Accessibility + Non-Discrimination Statement

Non-Discrimination Policy
Primary Pathway Health PLLC does not discriminate based on race, ethnicity, gender, sexual orientation, disability, or religion.
We are committed to providing culturally competent and inclusive care.